Are deposits and IRAs at ING DIRECT insured by the FDIC?
ING DIRECT is a federally chartered bank insured by the FDIC (Federal Deposit Insurance Corporation). We are registered with the FDIC under the name of ING Bank, fsb, located in Wilmington, DE. ING DIRECT's FDIC certificate number is 35489.
Deposits are insured by the FDIC for up to $250,000 per depositor. A single account is insured up to $250,000. Joint accounts are insured up to $250,000 for each individual on the account, equaling $500,000 in total.
An individual with multiple accounts can be insured up to a total of $500,000. So for example, you have a single account as well as a joint account, you'll be insured up to $250,000 for the single account and up to $250,000 per depositor on the joint account.
IRA deposits at ING DIRECT are FDIC insured up to $250,000 per plan depositor. This includes all IRA Savings accounts and CDs combined within each Traditional and Roth Plan and is in addition to the $250,000 non-IRA FDIC insurance.
To learn more about FDIC insurance, visit the official FDIC website.
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How do I access my money and how long do transfers take?
We create an electronic link between your existing checking account and your ING DIRECT account(s). This electronic link makes it easy for you to transfer money whenever you want, for free. And, you can link up to 3 non–ING DIRECT personal checking accounts.
Once the link is set up, you can make deposits and withdrawals any of these ways:
- Login to your account 24/7 at ingdirect.com
- Call our Interactive Phone Service with 24/7 access at 1-888-464-7868
- Speak to an Associate at 1-888-464-0727 from 8 AM to 8 PM, 7 days a week
Electronic transfers between ING DIRECT accounts are instant. Electronic transfers between ING DIRECT and other banks are FREE and generally take 2 banking business days. Add an extra day for Federal holidays.
Like most banks, when we electronically transfer money with another bank, the money goes through a secure network called the Automated Clearing House (ACH) system.
Basically, we pull our transfer requests together each day and send them off to the ACH. That system then pulls together all the daily files they receive from thousands of banks and routes the transfer to the appropriate receiving bank account and then the transfer occurs.
View a brief demo to learn more about how these transfers work.
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When do deposits start accruing interest and how long are they on hold?
Interest starts accruing on your deposit starting 2 business days after the effective date of the transfer. All deposits are subject to a 5 business day hold before they can be withdrawn. For security reasons, initial deposits are held for 10 business days.
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If I opened my account online how do I confirm my linked checking account?
To confirm ownership of your linked checking account:
- You must verify 2 small amounts (you may see one or two small deposits - each less than $1.00) that we will deposit into your checking account.
- Review the activity on your external checking account to determine the small amount(s) 2-4 business days after adding the link.
- Once you have the amount(s), login to ingdirect.com with your Customer Number and PIN and click on the 'My Links' icon. Select 'Unconfirmed' and enter the amount(s).
- Your link must be confirmed in order to transfer money from your ING DIRECT account.
Please Note: Your initial deposit into your ING DIRECT account will be withdrawn from your linked checking account even if you have not verified the two small deposit amounts.
If you open a joint account at ING DIRECT and indicate that both you and the joint account holder own the linked account, you must both login to ingdirect.com with your individual Customer Number and login PIN and complete the steps above.
View a short interactive demo on how to confirm linked accounts.
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How do I add or delete a linked checking account?
Existing Customers can add or delete a link online or by mail. Keep in mind, if you're a new ING DIRECT Customer, you cannot add an additional link online for the first 30 days.
To add a link online:
- Login to ingdirect.com using your Customer Number and PIN and select the 'My Links' icon.
- Click on 'Add Link' and enter your new external account link information.
- We will ask you to confirm ownership of your checking account by verifying 2 small amounts (you may see one or two small deposits - each less than $1.00) that we will deposit into your external checking account.
- Review the activity on your external checking account to determine the small amount(s) 2-3 business days after adding the link.
- Once you have the amount(s), login to ingdirect.com with your Customer Number and PIN and click on the 'My Links' icon. Select ‘Unconfirmed' under the 'Link Status' header and enter the amount(s).
Please note: Until you confirm these amounts, you will not be able to transfer money from your ING DIRECT account to your new link.
To add a link by mail:
- Send us a personal check payable to yourself that is pre-printed with your name and address, made out for a deposit amount of at least $1.00 from the new external account link. The name pre-printed on the check must exactly match the name on your ING DIRECT account.
- Write your Customer Number and the word "Link" on the memo line of the check and make sure you sign it.
- Keep in mind that the account you would like to link must be a personal checking account, not a brokerage or money market account. Voided or "starter" checks (checks without your personal information printed in the upper left corner) or checks with the words "payable through" cannot be used.
- Mail your personal check to add a link to:
ING DIRECT
P.O. Box 60
St. Cloud, MN 56302-0060
Please Note: If adding a link via mail, as a security measure to protect your money, we place a temporary hold on transfers to your new linked account for 5 business days from the date that it is received.
To delete a link:
Login to ingdirect.com using your Customer Number and PIN
- Click on the 'My Links' icon
- Click the delete button
 next to the link
IMPORTANT NOTE: If you only have one link on file, you will not be able to delete it. You must first establish another one before you can remove your existing link. This is the only way you will be able to transfer money to and from your ING DIRECT account.
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How do I set up or change my Login PIN?
You'll set your Login PIN during the account opening process if you open your account online. If you choose to mail in an application to open an Orange Savings Account or Orange CD, it will be mailed to you shortly after your account is opened.
If you haven't received it or if you lost or forgot your Login PIN, give us a call at 1-888-464-0727 anytime between 8AM and 8PM and an Associate will gladly send you another PIN by mail.
You can also use our Online Login PIN Reset Tool. In order to access it, click on "View My Account" and enter your Customer Number or Saver ID. Then, select ‘Forgot Your Login PIN?' and answer the 4 questions. If you correctly answer these questions, you will be sent an email containing your Login PIN Reset Code and further instructions to the email address we have on file.
If you'd like to change your already activated Login PIN, simply login to ingdirect.com, select the ‘My Info' tab and click the ‘Edit information' link in the PIN section. You can also call 1-888-464-7868 to use the Interactive Phone System to change your PIN. Just choose any 6 - 10 digit number that will be easy for you to remember.
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How do I create, cancel or modify an Automatic Savings Plan?
To set up an Automatic Savings Plan (ASP):
- Login to ingdirect.com using your Customer Number and PIN
- Click on the ‘Automatic Savings Plan' icon
- Choose the amount you want to save, how often you'd like it deposited and the start date.
To edit the transaction start date or amount of an ASP:
- Login to ingdirect.com using your Customer Number and PIN
- Click on the 'Automatic Savings Plan'' icon
- Click on the 'Edit' button
 next to the ASP
- Enter the new start date or amount
To change the From Account, To Account or Frequency of an ASP:
- Login to ingdirect.com using your Customer Number and PIN
- Click on the 'Automatic Savings Plan' icon
- Click the 'Delete' button on the ASP you want to cancel
- Set up a new ASP
To cancel an ASP:
- Login to ingdirect.com using your Customer Number and PIN
- Click on the 'Automatic Savings Plan' icon
- Click the 'Delete' button on the ASP you want to cancel
Please Note: If you cancel an ASP, ALL future occurrences of the transaction be deleted. Be sure to make your cancel request 24 hours before the planned transfer.
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How do I delete a transaction?
To delete a pending transaction:
- Login to ingdirect.com using your Customer Number and PIN
- Click on the account with the pending transaction
- Click the 'Delete' button on the transaction under the 'Scheduled' section
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How will I receive my tax form?
Customers can access and print their tax forms online by following these steps:
- Sign in to ingdirect.com using your Customer Number and PIN.
- Click the 'Tax Forms Available Now' icon.
- Select the tax form from the drop-down menu and click 'View.'
If you're signed up for e1st (electronic delivery of forms), you will NOT receive a paper tax form in the mail.
If you receive paper statements, you'll receive a paper tax form in the mail no later than February 15th. Keep in mind, minors who are primary on the account will receive a tax form in the mail at their address.
Get more info on tax forms.
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How do I add or remove a joint account holder to my Orange Savings Account, Orange CD or Electric Orange checking?
To add a joint account holder online:
- Login to ingdirect.com with your Customer Number and PIN
- Click on the account you would like to add your joint account holder to
- Select 'Account Maintenance'
- Under 'Account Ownership', click on 'Add' and follow the steps
Please note: If the joint account holder you're adding is an existing ING DIRECT Customer, they will be asked to enter their Customer Number / Saver ID and PIN as part of the process.
In order for the joint account holder to transfer money in or out of the account, they must have a linked account.
To add a minor (under the age of 18 years), please give us a call us at 1-888-464-0727 from 8 AM to 8 PM, 7 days a week and an Associate will be happy to assist you.
To remove a joint account holder from your Orange Savings Account or Orange CD online:
- Login to ingdirect.com with your Customer Number and PIN
- Click on the account you would like to remove your joint account holder from
- Select 'Account Maintenance'
- Under 'Account Ownership', select 'Remove From Account' next to your joint account holder, click 'Continue' and follow the steps
Please note: The joint account holder you're removing will be asked to enter their Customer Number / Saver ID and PIN as part of the process.
To remove a joint account holder from your Electric Orange, you'll have to close your Electric Orange and open a new account in just your name.
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