How will I receive my tax form?
Customers can access and print their tax forms online by following these steps:
- Sign in to ingdirect.com using your Customer Number and PIN.
- Click the 'Tax Forms Available Now' icon.
- Select the tax form from the drop-down menu and click 'View.'
If you're signed up for e1st (electronic delivery of forms), you will NOT receive a paper tax form in the mail.
If you receive paper statements, you'll receive a paper tax form in the mail no later than February 15th. Keep in mind, minors who are primary on the account will receive a tax form in the mail at their address.
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How do I request a duplicate tax form?
You may not need a duplicate! You can view and print your tax form online at any time. Otherwise, it will take 7-10 bank business days to arrive by mail if you call to request a duplicate paper tax form.
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Will I receive a tax form?
You'll receive a 1099 if:
- You have an Orange Savings Account, Orange CD or Electric Orange.
- You're the primary on an account.
- You earned a combined total of $10 or more in interest for all your accounts during the relevant tax year - this includes accounts you may have closed.
You'll receive a 1098 if:
- You have an Orange Mortgage, Easy Orange or Orange Home Equity.
- You're the primary on an account.
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What should I do if I can't print my tax form?
Try making some minor changes to your web browser settings so you can view and print your tax form:
- Go to your toolbar at the top of the window, select 'Tools', then select 'Internet Options.'
- Go to the 'Security' tab and click the 'Trusted sites' icon.
- Set 'Security level for this zone' to 'Medium.'
- Click the 'Sites' button and type https://*.ingdirect.com under 'Add this Web site to the zone.'
- Click the 'Add' button and then the 'Close' button
- Click 'Custom Level.'
- Scroll down to 'Scripting' and check all 'Enable' radio buttons.
Also, go to the 'Privacy' tab to make a couple changes:
- Click the 'Sites' button and type *.ingdirect.com under 'Address of Web site.'
- Click the 'Allow' button and then click the 'OK' button.
- Click the 'Settings' button for the Pop-up Blocker.
- Type *.ingdirect.com under 'Address of Web site' and click the 'Add' button.
- Ensure the setting is 'Medium' (if the setting says 'Custom,' click the Default button and move the slider until it says "Medium").
- Click the 'Close' button.
Lastly, go to the 'Advanced' tab:
- Scroll down to 'Security' and make sure 'Do not save encrypted pages to disk' is unchecked (if you have enabled this for security reasons, you may check this box again once you are finished viewing your tax form).
After you make these changes effective, close your browser, re-launch it and then try to sign in to your account online.
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