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You asked for it, and we gave it to you: your very own Customer newsletter, Bright Spots. You are passionate about saving and we are passionate about making it simple for you to do. You want to feel empowered, independent and optimistic about the future; we'd like nothing more than to make those feeling (and your money) grow. Bright Spots is ING DIRECT's quarterly Customer newsletter, written and published with you in mind. Regular features include:
- The total interest we've paid out to our Customers
- A letter from our CEO
- New product information
- Saving 101: Tips on how to save your money
- Customer feedback
- Contact information
To view any issue, you'll need Adobe Acrobat installed on your computer. For assistance, go to Adobe's web site for
instructions.
Your quarterly newsletter!
2001 2002 2003 2004 2005 2006 2007 2008 2009
 April 2009
"How to resolve an insecurity complex"
- A Saver's money doesn't grow on fees
- Find out what we're up to on Twitter @ingdirect
- Make signing in a cinch – set up a Saver ID
January 2009
"It's your financial future. Take charge."
- Learn how to keep your retirement plan on track
- See how being green can save you money on taxes
- Do you need an email reality check?
Top
October 2008
"FDIC - making sense of the hype"
- Get the inside story on how ING DIRECT was born
- Mythbusting - fact versus fiction on winter energy saving tips
- Declare your financial independence
July 2008
"Ignore your assets and they could disappear"
- Tips on how to save at the pump
- Get the low-down on why it takes 2 business days to transfer money
- Discover how you can go green to save green
April 2008
"Don't get hooked" (Tips on how to protect yourself from phishing attempts)
- Introducing ING DIRECT IRA Savings and CDs
- Learn how the Fed rate cuts affect you as a saver
- Discover some spring cleaning tips for your financial plan
January 2008
"A new addition to ING DIRECT - ShareBuilder"
- Learn how to make tax time a little less taxing
- Saving resolutions for the New Year
- Make your credit great in 08
Top
October 2007
"Banking online can save you time...and money"
- Check out the new additions to ingdirect.com
- Preview our Fall Energy Savings Tips
- Learn more about stocks, the market, and trends
July 2007
"The savings and CDs you love are now open for business"
- Call, login – and now use your mobile to manage your money
- Check out our new Adventures on the Road to Happiness essay contest
- Learn some helpful tips to conserve energy and save money during the summer season
April 2007
"The wait is over! ING DIRECT does checking. Our Way."
- Discover how being a Smart Saver could win you $30,000
- Join us on the "Road to Happiness" and see our new TV commercials
- Check out our new and improved Tips & Tools
January 2007
"The past can tell you a lot about the future"
- Find out what the FDIC is and how it protects you
- It's not too late to invest in an IRA! Check out our six new funds.
- Learn how you can make your bonus keep on giving
Top
October 2006
"Don't let debt get the best of you"
- Learn how you could win 25K with our Automatic Savings Plan contest
- Our new security login feature is your phishing safety net
- A second home could be a first rate investment
July 2006
"What does the future mean to you?"
- Learn how to be a smart shopper with our closing costs comparison chart
- An update on states supporting Security Freezing
- Great tips to help you save at the gas pump
April 2006
"Zero Closing Costs…with no asterisks"
- Lock your money into a great rate with an Orange CD
- See how our Privacy Policy puts you in the driver's seat with your personal information
- An Orange Home Equity can open the door to quick cash
January 2006
"The mortgage that can make you richer now has flat-fee closing costs"
- Check out some do's and don'ts for protecting your account passwords
- Tax forms are coming soon
- Learn how to build your wealth in 2006
Top
October 2005
"Our birthday - Your present"
- Check out our limited time $555 closing cost offer on an Orange Mortgage
- The Orange CD just got better
- See how the new PIN GuardTM improves the safety on your personal account information
July 2005
"Simple tools to help you build your wealth"
- Learn how we support the latest legislation on "Security Freezing"
- Phoenix joins the ING DIRECT family
- Our Customers speak up!
April 2005
"Thinking about a mortgage? Talk to us first"
- Learn how we've worked to simplify the mortgage process
- See if the Orange Mortgage is right for you by taking our quickie quiz
- The Orange Experience delivers – see what sets us apart and how our Customers back it up
January 2005
“One billion dollars in interest – and it's all yours!”
- Celebrate over one billion dollars of interest paid to Orange Savings and CD Customers in just over 4 years!
- The latest and greatest feature of the Orange Mortgage: Guaranteed Closing Costs
- Learn about the FACT Act and how to get a free copy of your credit report
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October 2004 - Three page issue!
"The Orange Mortgage - not just great - guaranteed!"
- Mutual Funds get even simpler with ability to buy, sell and exchange online, as well as three new fund choices
- Protect your identity by learning about the 'FACT' Act
July 2004
“Who can you trust to do the right thing?”
- More helpful info on protecting Customers from ‘phishing’ and ID Theft
- Responding to Customer requests: introducing the new 7/1 ARM term for the Orange Mortgage and direct deposit for the Orange Savings Account
- Our new Solutions Finder makes it simple to do home loan homework before applying
April 2004
"How to catch a 'Big Phish'"
- Info on email scams like 'phishing' and ways to stay safe
- We proudly accept the Patriot Award from the National Guard and Reserve for employing members of the military
- Learning about "piggyback" mortgages
January 2004
"Our open-book attitude puts us all on the same page"
- Demonstrating to Customers our commitment to delivering the best Customer experience out there
- Employees take advantage of our new ING Learning Center to improve service and skills
- How to build your own Orange CD Ladder to earn higher rates
Top
October 2003
"How are we doing? Let us know"
- Three-year Customer and ING DIRECT Employee snapshot
- Complete menu of all ING DIRECT products, from savings to home loans to investments
- Announcing e1st - the ability for Customers to receive all account correspondence electronically
July 2003
"Spam: Not just a mystery meat"
- Suggestions to stay protected on the internet and email, plus valuable information that can help safeguard your privacy and identity
- How to identify a secure website and ways to safeguard your credit
- Check out the Shop @ ING DIRECT!
April 2003
"Looking for a Mortgage? Use your Head - get an ARM!"
- Understanding the benefits of an Adjustable Rate Mortgage (ARM)
- Visit our new Los Angeles Café!
- Details on our Refer a Friend program, and how to use it to earn even more $$$
January 2003
"Help us help you…"
- How much the way you maintain your account(s) can make a difference on the interest we're able to pay
- Getting you the Tax Forms (1099 and 1098) you need to file your tax return
- ING DIRECT wins the Top Tier award from Bankrate.com for consistently offering higher rates!
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September 2002 - Special two-page 2nd anniversary issue!
"We're two, because you've made us No1!"
- A complete list of ING DIRECT Milestones from our 1st television commercial to our launching of Planet Orange!
- Fun statistics, including number of Customers, employees, comparison of Orange Savings Account historical rate of return to major stock indices
- What's with the Orange Ball, anyway?
July 2002
"Why pay banks for your business?"
- Introducing the straightforward, no-strings-attached Orange Home Equity Line of Credit - a great rate and no bank fees
- Investing made simple with the Orange Investment Account
- Feature on the ING DIRECT Kids Foundation
April 2002
"ING DIRECT Command Center: Providing Accessibility, Availability & Accuracy"
- Guaranteeing the security and availability of our website 24/7
- Welcoming Boston into our Family of Savers
- Arkadi selected as Delegate to 2002 National Summit on Retirement Savings
January 2002
"ING DIRECT: A Safe Financial Haven for Uncertain Times"
- The Orange Savings Account: always a safe bet, plus a great rate, no fees and no minimums
- How to Refer a Friend to ING DIRECT and earn more $$$
- The opening of our Philadelphia Café
Top
October 2001
"Online Banking Report cites ING DIRECT as Best of the Web"
- ING DIRECT recognized for a simple and secure banking experience
- Another Smart Investment: The ING DIRECT Kids Foundation
- Coming soon per Customer request: eStatements!
July 2001
"You have our pledge to keep your information private"
- Communicating our unique Customer privacy policy - pledging not to share Customer information
- ING DIRECT Employees sail the Dutch ship Half Moon from Albany, NY to Wilmington
- Ways to check if you're a smart saver - are you saving enough?
March 2001
"Simply Orange"
- How "direct" banking works to benefit Americans
- Tip for your tax refund: an Automatic Savings Plan (ASP)
- Responding to Customer requests to re-design statements with a new, simpler way to view your transaction activity
January 2001
"Spotting a Good Deal in the New Year"
- Comparing the superior rate of the Orange Savings Account to other competitors - with no fees and no minimums!
- Congratulating New York Marathon runners from ING
- Ways we've invested in the local community, listing organizations directly impacted by our ongoing efforts
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Customer Corner
