The Security Zone

Our Privacy Policy is like us – simple, straightforward.

We respect your privacy so much that our Privacy Policy exceeds the standards required by law. We have an "opt-in" Privacy Policy, which means we won't share your information unless you ask us to. Many organizations' are "opt-out", meaning they'll share your information unless you tell them not to. Where do you think all that junk mail comes from? Nothing private about that.

Four things you can always count on:

1. You choose how, and with whom we share your information.
   We'll only share your personal and financial information with others, including companies outside of the ING DIRECT family of companies^†, if:
   • You ask us to
   • You authorize us to process or service a transaction or product
   • When the law requires us to share with authorities
   • The company assists us in marketing our products and services
   • We are allowed by law (e.g. sharing with data processors, credit bureaus, and printers). Remember, it's possible that other companies outside of the ING DIRECT family of companies may obtain your name and address from other sources and send you information on their products and services.
2. We'll only collect information necessary to serve your financial needs, to protect against fraud and to fulfill legal requirements.
   We collect information:
   • From your deposit or loan applications, and any other information you provide to us orally, in writing, or through the Internet
   • From your transactions and communications with us
   • From credit bureaus
   • From public records
3. We keep your information secure and confidential.
   The employees with access to your information need it to do their jobs, and are required to strictly maintain your confidentiality. All employees are kept up-to-date on our security and privacy practices. In addition, we maintain physical, electronic and procedural safeguards that comply with (and often exceed) Federal standards. And we routinely test our systems and website to ensure that unauthorized access doesn't occur.
4. Need to close your account? We still maintain your privacy.
   If you decide to close your account or become an inactive Customer, we'll continue to follow our privacy policy with the information we have about you and your account(s).

Tell us what you think.

Questions or comments on how we protect your privacy? Contact our Privacy Officer via e-mail (privacyofficer@ingdirect.com), mail (ING DIRECT, 1 South Orange Street, Wilmington, Delaware 19801), or by calling 1-800-ING-DIRECT.

Changes to this Privacy Policy

If you maintain an account with us, we'll provide our Privacy Policy to you annually in writing. To comply with laws or to conform to current business practices, we may change it from time to time without prior notice. Changes will be posted on our website, so please check this page for updates. You can obtain a copy of our current Privacy Policy by email (information@ingdirect.com), mail (ING DIRECT, 1 South Orange Street, Wilmington, Delaware 19801), or by calling 1-800-ING-DIRECT.

† ING DIRECT is the operating name of ING Bank, fsb.
This privacy policy applies to ING DIRECT and ING DIRECT Securities, Inc. ING DIRECT's privacy policy does not apply to any other ING company.
The ING DIRECT Family of Companies includes ING Bank, fsb, ING DIRECT Securities, Inc., ING DIRECT Insurance Agency, LLC, ShareBuilder Corporation, ShareBuilder Advisors, LLC, ShareBuilder Securities Corporation and WS Realty, LLC.